Job Description

• Our bilingual agents support FKH residents, applicants, and prospects by handling inbound and outbound calls in both English and Spanish. They ensure excellent customer experience, resolve issues, follow policies, and help maintain strong resident satisfaction.

Mandatory Requirements

• Bilingual fluency in Spanish & English (spoken and written) — native or near‑native level.
• Minimum 6 months of customer service or call‑center experience, preferably in voice support.
• Ability to handle inbound and outbound resident calls across multiple queues (Maintenance, Resident Services, Lead-to-Lease, Renewals).
• Strong communication skills with proven ability to show empathy, problem‑solving, and professionalism during challenging customer interactions.
• Comfortable working onsite in Atlanta and flexible to cover shifts between 9 AM – 8 PM (2 shifts).

It's very important they meet the following:

• Fluent in Spanish & English
• Customer Service experience (call center preferred)
• Flexible to work on weekends

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