Job Description

Optomi, in partnership with a leading technology company, is looking for a Business Analyst to join our team. We are seeking a dynamic and results-driven individual with a strong background in customer experience, operations management, and strategy development. You will play a crucial role in shaping the overall strategy and driving operational excellence to deliver a top-notch experience for our customers. If you are passionate about revolutionizing the way people think about food delivery and have a proven track record of building and executing successful strategies, we want you to join our team.

What the right candidate will enjoy:

• Driving measurable results in a fast-paced tech environment.
• Collaborating with cross-functional teams to optimize customer experience.
• Building automated solutions for manual processes.

Experience of the right candidate:

• Previous experience in tech companies.
• Expertise in SQL queries, ETL, A/B Testing.
• A degree in Math, Statistics, Economics, Computer Science, or similar domain.

Responsibilities of the right candidate:

• Analyze customer data and feedback to identify areas for improvement.
• Monitor and optimize key performance indicators (KPIs).
• Automate and streamline reporting workflows using Python.
• Own and enhance complex Google Sheets–based models.
• Communicate insights and recommendations clearly to both technical and non-technical audiences.

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