Call Center Representative Job at Coforge, South Charleston, WV

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  • Coforge
  • South Charleston, WV

Job Description

Job Title: Call Center Representative

Skills: Call center, customer service, retention, sales

Experience: 1 year

Job Location: South Charleston, West Virginia

Onsite role and Full time

We at Coforge are hiring for call center agents with the following skillset:

  • Promote and retain products and services.
  • Experience in customer retention or sales.
  • Prior experience in a call center environment is required.
  • Deliver excellent customer service over the phone.
  • Negotiate and process save/service order requests from customers.
  • Interact with customers patiently, tactfully, and efficiently.
  • Clearly explain applicable fees and adjustments to customers.
  • Offer product and service options tailored to customer needs.
  • Demonstrate active listening skills.
  • Follow structured call flows to enhance the customer experience.

Job Tags

Full time

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