Call Center Representative Job at Russell Tobin, East Syracuse, NY

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  • Russell Tobin
  • East Syracuse, NY

Job Description

Russell Tobin's client is hiring a Call Center Representative in East Syracuse, NY

Employment Type: Contract

Location: Onsite - East Syracuse, NY 13057

Pay rate: $20-$21.50/hr

Responsibilities:

  • Handle a high volume of inbound calls, triage customer inquiries, and provide timely resolutions.
  • Identify customer needs and deliver effective solutions while maintaining professional communication.
  • Troubleshoot technical issues, including device connectivity, mobile apps, and software updates.
  • Assist with account setup, login issues, device registration, and warranty information.
  • Provide accurate product information, comparisons, and referrals to dealers or distributors.
  • Document customer interactions, process accounts, and follow company procedures and policies.
  • Meet performance metrics and go the extra mile to ensure a high-quality customer experience.

Requirements:

  • Previous customer service or call center experience preferred.
  • Strong verbal and written communication skills.
  • Ability to multitask and manage high call volumes.
  • Problem-solving skills with a customer-first mindset.
  • Comfortable navigating multiple systems and tools.
  • Technical aptitude or willingness to learn connected device troubleshooting.
  • Ability to work independently and as part of a team.

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Job Tags

Contract work

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