Job Description

Overall, Purpose: Responsible for performing a variety of duties in the clinic manager role such as staff supervision, both the clinical and administrative functions including assisting physicians with patient care deliverables.

Duties & Responsibilities Including but not limited to:  

• Exemplify quality customer service skills. 
• Oversight of daily operations of the Clinic. 
• Must exemplify organization and delegation of tasks skills. 
• Represents the Company in a professional manner, following all Company policies and procedures and handbook. 
• Manage patient scheduling, front desk, and administrative processes. 
• Assist with management of budget, payroll, and cost control. 
• Uses, protects, protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards. 
• Must possess a current CPR certificate. 
• Monitors OSHA compliance for the laboratory. 
• Maintains patient medical records in accordance with Company policy and maintains proper assembly of medical records. 
• Oversee medication and stock supply orders to ensure accountability. 
• Performs other duties as assigned. 
• Management of insurance contracts and renewals. 
• Able to successfully conduct clinic audits. 
• Coordinate staffing schedules to meet patient volume and operational needs. 
• Conduct staff training and performance evaluations. 
• Oversee building management. 
• Ensure accurate documentation for insurance claims and reimbursements. 
• Serve as the liaison for health plan audits, inquiries, and quality improvement initiatives. 
• Address patient concerns and implement process improvements as needed. 
• Promote clinic programs and community outreach initiatives. 
• Must have consistent, punctual, and reliable attendance. 

KNOWLEDGE, SKILLS, ABILITIES:  

• Strong phlebotomy skills. Preferred 
• Ability to document and report findings and observations. 
• Ability to perform EKGs. (Medical Assistant, LVN, RN) 
• Must be computer literate. 
• Ability to interact and verbally communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner with excellent customer service skills. 
• Ability to multi-task in a high paced environment with good organizational skills. 
• Ability to follow written and oral instructions and to work with general guidance. 
• Knowledge of medical equipment and maintenance. 
• Knowledge and Enforcement of HIPAA regulations 
• Ability to read, speaks, write, and understand the English and Spanish language fluently. 
• Maintain Clinic Audit Ready 
• Conduct Clinic Meetings 
• Oversee accurate and timely reporting of HEDIS, Star ratings, and other quality measures. 
• Monitor clinical documentation to support risk adjustment and quality metrics. 
• Ensure adherence to health plan guidelines and identify areas for improvement. 
• Requires flexibility with schedule and weekend shifts 
• Strong team building skills required 
• Ability to perform Front and Back-office Duties proficiently 
• Duties as assigned 

Education  High school diploma or general equivalency diploma (GED), medical assistant diploma from an accredited vocational institution, or a community college course in medical assisting. 

Experience  

2 or more years of medical office management experience 

Knowledge:  

• Knowledge of health care field and medical office protocols/procedures. 
• Knowledge of specific assisting tasks related to particular medical practice. 
• Knowledge of information that must be conveyed to patients and families. 

Skills:  

• Skill in performing Clinical Manager tasks appropriately. 
• Skill intact and diplomacy in interpersonal interactions. 
• Skill in understanding patient education needs by effectively sharing information with patients and families. 

Abilities:  

• Ability to learn and retain information regarding patient care procedures. 
• Ability to project a pleasant and professional image. 
• Ability to plan, prioritize, and complete delegated tasks. 
• Ability to demonstrate compassion and caring in dealing with others. 

Physical Demands:  Standing 60%, sitting 40%, walking 40%, lifting 50%, computer use 60%, bending 50%, stooping 50%, lifting up to 20lbs. 

Work Environment: Work tasks can take place inside. The noise level of the facility is moderate. Combination of medical office and exam/procedure room settings. Well-lighted, well-ventilated, adequate space. 

Mental/Physical Requirements:  Must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc. Must be able to lift up to 30 pounds of supplies. Occasional stress from dealing with many staff and patients. 

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