Job Description

Director of Carrier Partnership - UPS

Department: Product / Carrier Relations

Location: Salt Lake City Office / Remote Considered

Reports To: Chief Product Officer

Summary of Responsibilities

The Director of Carrier Partnership – UPS is responsible for overseeing and managing InXpress’ business performance with UPS. Responsibilities include being accountable for UPS top line revenue & margin growth, carrier development, expansion of UPS products and services, financial performance, managing carrier expectations, and achieving yearly growth objectives.

Key Responsibilities

• 1:1 to relationship manager to UPS Director of Marketing | Reseller Channel key contact and other UPS units such as UPS Capital
• Manage and negotiate InXpress/UPS agreements:
• On-going discussions with UPS on key items
• Identify major changes sought by InXpress and UPS
• Establish optimal and minimal acceptable outcomes
• Work with InXpress legal and Executive Leadership team on new language as required
• Ensure on-going adherence/compliance to agreements; resolve conflicts and rules of engagement thru collaboration
• Support franchise network with customer specific UPS pricing strategies and work with UPS on customer specific pricing
• Continue to develop 3 deep x 3 wide relationships between UPS and InXpress
• Develop complete UPS product mix of DDAP, DAP, Ground, Air, Next Day Air, Economy Ground Saver
• Benchmark USA pricing performance within product mix to ensure market competitiveness
• Creation of content for marketing and operations that communicates key changes to products and services as required
• Ensure InXpress franchisees receive a single point of contact for problem resolution, specifically around international, brokerage operations and related issue support
• Coach and develop internal team members, ensuring they have the tools, experience, and environment they require to be successful and clear hurdles with UPS key contacts
• Support USA finance team with developing and maintaining SOPs specific to DAP rebates
• Work with invoice resolution team and carrier development for root cause analysis and quality improvement to ensure continuous improvement regarding invoicing accuracy as required
• Serve as knowledge hub for the UPS vertical for InXpress Franchises and internal customers
• Support UPS specific questions for potential franchisee targets as required (new signing franchise)
• Train on UPS as required at annual convention to sales network (updates, new products, processes, etc.)

Key Accountabilities

• Maintain relationships with InXpress sales, UPS key stakeholders and operations leadership
• Responsible for KPIs related to UPS performance in the USA (top line revenue, margin, shipment count)
• Responsible for customer loyalty performance metrics specific to all UPS USA product lines
• Ensure longevity of UPS contract and reseller products and services

Key Skills and Competencies

Based on the essential and other duties and responsibilities of the position, the Director of Carrier Partnership – UPS should have several professional skills and abilities:

• Empathy and understanding as it relates to franchise/customer issues
• Growth mindset to accompany InXpress’ aggressive growth goals
• Clear written and verbal communications
• Organization skills
• Multi-tasking between support of (finance, operations, marketing, pricing, sales)

Key Qualifications

Based on the technical and professional responsibilities of the position, the Director is required to have:

• Bachelor’s degree or equivalent preferred
• 7+ years’ experience in the domestic USA parcel industry at a parcel carrier or in a parcel brokerage preferred
• 3+ years’ experience in management of individual contributors preferred
• 3+ years’ experience in a customer support role, preferably in the parcel industry preferred

Physical and Environmental

The Director of Carrier Partnership - UPS role is primarily located in a climate-controlled office environment with moderate noise level but may experience other physical environments while traveling. Physical requirements include:

• Using computer hardware and software for extended periods of time
• Hosting and joining virtual calls throughout course of day to support sales network
• Ability to travel domestically in the United States as required (less than quarterly typical) and to UPS Atlanta HQ as required for meetings

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About InXpress

Since 1999 lnXpress has served international customers with complete, customizable shipping solutions. Our online shipping software provides a fully automated shipping process, and franchise owners around the world deliver best in class customer service. As one of DHL's largest shipping partners, InXpress Americas provides heavily discounted shipping to our customers by leveraging small volume shippers into large volume discounts. Our buying power allows us to negotiate preferential rates with small parcel and LTL carriers and pass savings on to our customers. lnXpress has been consistently ranked in the Franchise 500, ranking #1 in the category. lnXpress is also ranked in the top 100 global franchise systems and received the Top 50 Franchisee Satisfaction Award.

Company Values

• Gives Back
• Results Driven
• Energetic Fun
• All In!
• Targeted Improvement

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