Job Description

About the Company

NNR USA is committed to providing exceptional international freight forwarding services, ensuring operational accuracy, regulatory compliance, customer satisfaction, and cost efficiency.

About the Role

Oversee daily international freight forwarding operations of the Global Account Aerospace Development team, managing import/export/domestic shipments and leading a small team of specialists. This role ensures operational accuracy, regulatory compliance, customer satisfaction, and cost efficiency of identified Aerospace Accounts of NNR USA while serving as a key liaison for international coordination.

Responsibilities

• Directly supervise and support end-to-end international freight forwarding operations in the Global Account Aerospace Development team operations.
• Assist in creating and implementing operational procedures for the Aerospace team.
• Manage and mentor Aerospace specialists.
• Support with overall retention and growth of the Aerospace Vertical.
• Assist with Aerospace RFQ’s, spot quotes and follow up with customers.
• Support with 365/7 AOG shipments including quoting, scheduling and coordination of shipments.
• Coordination with NOEC team for AOG tracking, service and reporting.
• Coordinate and establish relationships with vendors, suppliers, truckers and airlines specific to Aerospace to build out infrastructure to support growth for the Aerospace Vertical.
• Close coordination and collaboration with NNR USA branches including NNR overseas Aerospace team.
• Create standardized tariffs for major Aerospace lanes and keep them updated for quick response to quotations.
• Maintain close working relationship with overseas staff, including inquiries of pricing and support required for existing/new Aerospace clients.
• Provide “root cause” analysis for service-related issues such as missed on time departures, loss, damage theft, airline failures etc.
• Provide training, if necessary, ensuring that all operations staff have the information required to assist with Aerospace business.
• Work closely with Aerospace Vertical Team to maintain and expand the Aerospace business.
• Responsible for overview of shipment handling procedures, compliance, charging and invoicing issues.
• Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Assist Global Account Development Manager in special projects.
• Comply at all times with NNR USA standards and regulations to encourage safe and efficient business operations.
• Attend meetings/training as required by management.
• Perform other duties as requested by management.

Qualifications

• High School degree or GED required.
• Associate’s degree or equivalent 2 years industry supervisory experience.
• 5 plus years of Freight Forwarding industry experience.
• Strong knowledge of the global freight forwarding industry, air, ocean, and surface.
• Hands-on experience with handling Aerospace business including but not limited to AOG, MRO, parts and components.
• Excellent verbal and written communication skills.
• Experienced in analytics, process driven, detail oriented and able to work independently.
• Solid knowledge of Microsoft Office application software.
• Physical requirements: Flexible and long hours sometimes required.
• Light/Medium work - Exerting up to twenty-five pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull, or otherwise move objects.
• Overnight travel may be required, including foreign travel.
• Employee must have a valid driver’s license.

Required Skills

• Strong knowledge of the global freight forwarding industry.
• Excellent verbal and written communication skills.
• Detail-oriented and able to work independently.

Preferred Skills

• Hands-on experience with handling Aerospace business.
• Experienced in analytics and process-driven.

Pay range and compensation package

$ 75,0000 - $85,000

• Medical, Dental, Vision, RX plans provide “optimal choices for individual and family needs”
• Wellness benefits “up to $400 annually”
• 401K Plan "NNR Global Logistics USA Inc. matches 2% of your contributions."
• Benefits easy access from “App based program”
• Paid Time Off earned “after 90 days”

We invite you to learn more about NNR Global Logistics USA Inc. through our businesses and our rich history of growth at . It is our mission to commit to the promotion and success of our team members. Whether working in our local branch or a corporate role, our teams come from diverse backgrounds, are driven by the ability to deliver results by thinking big and insisting on the highest standards. Join one of our growing teams and help us give our customers the best experience possible!

A member of the Nishitetsu Group headquartered in Tokyo, Japan we are a people-centric organization, satisfying in excess of 1 million customers - every day. Aligned to our Corporate Philosophy, our mission is to ensure our customers, our employees and anyone engaging with NNR, experience Confidence, Comfort and Enjoyment.

NNR Global Logistics Inc. provides a comprehensive benefits package and a work environment that encourages your growth and supports the mutual success of our people and our company. Training is provided throughout the year at all levels of the organization to strengthen our teams and promote additional growth. NNR Global Logistics USA Inc. benefits give you the flexibility and control to choose the benefits that make the most sense for you and your family.

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