Job Description

Job Title: Practice Support Team Manager

Location: Milwaukee, WI

Hybrid Schedule: Initially 4 days onsite / 1 day remote; transitioning to at least 3 days onsite per week.

Compensation : $95,000–$141,000 (commensurate with experience)

Step into a high-impact leadership role where operations, people leadership, and strategy intersect. As a Practice Support Team Manager, you’ll lead and develop diverse legal support teams while partnering with firm leadership to align resources with business needs.

This is an opportunity to move beyond day-to-day management and play a key role in shaping team performance, workflow strategy, and long-term growth.

This organization fosters a culture grounded in Teamwork, Collaboration, Client Service, and Innovation and is committed to long-term professional growth and development.

ABOUT THE ROLE

Reporting to the Associate Director of Legal Support Services , this leader will oversee multiple

Legal Support Services teams , including Practice Support Teams, the Administrative Resource Team, and Resource Center staff.

You will serve as a strategic partner to PSC leadership, attorneys, paralegals, and administrative leaders , ensuring administrative resources align with practice needs and business goals.

KEY LEADERSHIP RESPONSIBILITIES

• Recruit, supervise, counsel, and evaluate staff and temporary employees
• Drive workforce planning, workflow management, and long-term workload strategy
• Oversee onboarding, training, and mentorship programs
• Lead regular meetings to address productivity, policies, growth opportunities, and operational improvements
• Track and manage timecards, overtime, PTO, and assigned budget GL items
• Partner with Human Resources to monitor STD, FMLA, LTD, and other leaves
• Coordinate evening, holiday, and weekend staffing coverage
• Supervise the Administrative Services Coordinator and oversee daily staffing logistics
• Maintain working knowledge of HR software systems for staff record management
• Communicate effectively with clients, timekeepers, and staff
• Conduct all business in a confidential and professional manner
• Perform other duties as assigned

This role requires the ability to exercise independent judgment under strict deadlines within a fast-paced legal environment.

• REQUIREMENTS
• 5+ years of management experience in a law firm
• At least 5 years of direct team leadership experience
• Strong leadership skills within a legal setting
• Previous experience as a legal assistant, legal aid, paralegal, or similar legal support role
• Human Resources experience preferred
• Bachelor’s degree in human resources or related field, or an equivalent combination of education and experience
• Proficiency in Windows or similar software applications preferred

WHY CONSIDER THIS OPPORTUNITY

• Leadership impact within a nationally respected firm
• Long-term career growth in a stable, professional services environment
• A culture centered on collaboration, accountability, and innovation
• A firm committed to diversity, equity, and inclusion
• Competitive compensation and hybrid flexibility in the Kansas City market

This description reflects the general content and requirements of the role and is not intended to be an exhaustive list of responsibilities. Reasonable accommodations will be provided as necessary to allow individuals with disabilities to apply for and perform essential job functions.

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws.

This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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