Job Description

Legal Operations Manager - Full-Time, Lisle, IL

Job Title: Operations Manager

Full-time

Hours: 40 hours/week

Location: Onsite in Lisle, IL (office hours flexible)

Compensation: $60K - $75K

Benefits: Full insurance package, 401K, bonus opportunities, professional development support, PTO

Join a woman-owned special needs law firm dedicated to helping families navigate complex legal, financial, and life-planning decisions for loved ones with disabilities. This unique purpose-driven law practice is seeking an Operations Manager to oversee multiple administrative functions, including top-notch client relations and the firm’s financial performance. The Operations Manager is the organizational backbone of the practice and a key driver of client experience, blending operational leadership with hands-on intake responsibilities to ensure the firm runs smoothly, efficiently, and with exceptional professionalism.

Qualifications:

• Excellent communication skills, professionalism and integrity with the ability to listen well and handle sensitive matters with discretion
• Calm, organized presence with strong prioritization skills and time management
• Strong administrative know-how with confidence in learning and delegating tasks, setting expectations and coaching others
• Solid understanding of bookkeeping, workflow systems, and administrative processes
• 2+ years of law office experience in management or other capacity
• Commitment to supporting our mission with compassion and excellence

Technical Skills:

• Proficiency with Microsoft Office, QuickBooks and Clio (or comparable CRM systems)
• Experience with bookkeeping, billing, payroll, HR, or timekeeping systems

Duties of Role:

General Office & Financial Administration

• Manage day-to-day office operations and ensure daily operations run smoothly: lead new client intake and screening, oversee billing and bookkeeping, coordinate vendors, and support attorneys with critical administrative tasks
• Handle all vendor relations, including IT, benefit providers, office equipment maintenance and repairs
• Manage bookkeeping in QuickBooks Online (A/P, A/R, reimbursements, expense coding, monthly reconciliations) to pay office bills, track expenses, and reconcile bank and credit card statements
• Coordinate with accountants regarding tax filings, payroll, and compliance matters
• Maintain operational KPIs (intake volume, response times, billing hygiene, aging reports) and surface issues proactively

Client Lead Management

• Serve as the first point of contact for prospective clients; screen leads, schedule consultations, and guide them through intake process
• Maintain accurate intake records and client communication logs
• Prepare engagement letters, initiate trust requests, and complete onboarding tasks
• Support attorneys with file setup, organization, and administrative follow-through

Outreach & Marketing Support

• Coordinate firm events, speaking engagements, and community outreach
• Assist with presentation materials, sponsorships, and donation requests
• Collaborate with the Marketing Manager and Webmaster to share updates and content

This role is ideal for someone who is organized, proactive, and motivated by influencing efficiency, profitability, and client service.

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