Job Description

Jackson Healthcare is seeking a skilled Network Engineer to oversee the stability and security of our enterprise network. This role is responsible for the operational support, maintenance, and continuous improvement of Jackson Healthcare’s enterprise network environment. The Network Engineer role supports local and wide area networks, firewall and wireless services, and cloud connectivity while working closely with senior engineering leadership to ensure reliability, performance, and security across the organization.

ESSENTIAL RESPONSIBILITIES :

• Network Operations & Support
• Support daily operation of LAN, WAN, and cloud-connected networks.
• Monitor performance, respond to alerts, and resolve connectivity issues.
• Troubleshoot DNS, DHCP, routing, switching, and application connectivity.

• Infrastructure & Hardware Support
• Configure and maintain enterprise switching infrastructure.
• Perform port configuration, VLAN assignments, and device provisioning.
• Assist with rack-and-stack, cabling, and hardware lifecycle tasks.

• Firewall, Wireless & Connectivity
• Support firewall rule changes, VPN issues, and access troubleshooting.
• Maintain and troubleshoot enterprise wireless networks.

• Cloud Networking Support
• Assist with Azure VNETs, subnets, routing, and security groups.
• Support hybrid connectivity between on‑prem and cloud workloads.

• Monitoring, Documentation & Process
• Respond to monitoring alerts and escalate issues appropriately.
• Maintain diagrams, inventories, and runbooks.

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS :

REQUIRED

• 3–5 years of enterprise network support experience.
• Strong understanding of TCP/IP, switching, routing, DNS, and DHCP.
• Experience supporting firewall and wireless platforms.
• Exposure to Azure networking in hybrid environments.
• Excellent troubleshooting and documentation skills.

PREFERRED

• Bachelor's degree in Computer Science or related field.
• Experience with Juniper, Check Point, Fortinet, Arista, or Meraki platforms.
• Experience in regulated or healthcare environments.

KNOWLEDGE, SKILLS, AND ABILITIES :

Adaptability:

• Ability to embrace change and shift focus when unexpected work arises.

Time Management:

• Ability to use discernment to prioritize tasks and decide what to focus on to maximize impact.

Customer Service:

• Ability to actively seek to understand the needs of others and provide a positive experience that addresses their needs, questions, and concerns.

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