Technical Support Representative Job at CornerStone Technology Talent Services, Irving, TX

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  • CornerStone Technology Talent Services
  • Irving, TX

Job Description

🚀 Join us as a Technical Customer Service Representative – Onsite in Irving, TX

🛠️ What You’ll Do

  • Conduct QA for home inspections: review photos, validate property details, guide users through self-inspections.
  • Troubleshoot connectivity, pairing, and app-related issues for smart devices and sensors.
  • Provide installation support and onboarding for PryzmIQ and AWTOS.
  • Proactively engage users to drive adoption and satisfaction.
  • Document findings and provide feedback for product improvement.

🧠 What You Bring

  • 1+ year in technical support, help desk, or IoT/home systems troubleshooting.
  • Strong communication and problem-solving skills.
  • Technical aptitude with mobile apps, WiFi connectivity, or smart devices.
  • Detail-oriented and passionate about creating smooth user experiences.
  • High School Diploma or GED required; Bachelor’s degree preferred .

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