Required Skills & Experience
Pluses
Job Description
The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer . The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD). The Customer Experience Specialist will:
Roll and Responsibilities
• Operate in a Call Center environment as a customer success advocate
• Receive inbound calls and make outbound calls to consumers
• Receive inbound text messages and facilitate outbound text messages to consumers
• Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers’ mortgage loan inquiries/requests
• Effectively manage a pipeline of up to 75 loans
• Performing routine data entry and validation tasks
• Handling routine calls, emails and/or chat responses with employees, consumers &/or authorized 3rd parties
• Monitoring work queues and intervening as needed
• Interacting with multiple departments to expedite processing and/or issue resolution
• Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries
• Must request assistance for escalated and/or more complex issues to department senior associates or supervisors
• Meet outlined production and quality standards
• Follow established Policy and Procedures
• Performing other related duties as required and assigned Demonstrating behaviors which are aligned with the organization’s desired culture and values
Who We Are: Alora Pharmaceuticals is a leading specialty pharmaceutical company focused on specialty segments of the U.S. It is a fully integrated company with internal resources dedicated to the development, manufacturing and promotion of its products. We have developed...
...Exceptional communication skills with the ability to work effectively in a team-based model, supporting cross-functional goals beyond individual tasks. ~ Being bilingual (English/Mandarin) is required. Visa sponsorship is available for qualified candidates....
...of the field and related sciences and disciplines. Strong leadership skills with proven ability to serve as team project lead.... ...Strong planning, organizational and project management skills. Education Bachelor Preferred Degree Engineering required. REQUIRED...
...with 3-5 Years-aged children. We check all references personally. This is a long-term, full-time opportunity with a family that truly values its caregiver. We treat all household staff with genuine appreciation and mutual respect.(Full-Time, Live-Out)For morning, day
...year Why This Is a Great Opportunity Join a modern, technology-driven personal injury litigation team handling serious and... ...personal injury litigation support, legal file management, and assisting with discovery, medical records, and case preparation in a law...