Job Description

Nurse Manager – Virtual Care Operations (Onsite, Jacksonville, FL)

Location: Jacksonville, FL

Employment Type: Full-Time

Openings: 1

Start Date: ASAP

Schedule: Monday–Friday (days) + occasional overnight/weekend admin coverage; limited travel as needed

Reason for Opening: Brand-new department buildout; role expected to grow into a Director track

About the Role

A leading pediatric healthcare organization is launching a state-of-the-art Virtual Care Operations Center and is seeking an experienced Nurse Manager to provide operational and clinical leadership for its expanding virtual care ecosystem. This onsite leader will oversee nurses, technicians, and virtual support staff across multiple innovative care models spanning inpatient and outpatient settings.

This is a high‑visibility leadership role supporting the organization’s transformation in how pediatric care is delivered—leveraging technology, advanced monitoring, and home‑based care innovations. The Nurse Manager partners closely with clinical leadership and systemwide teams to ensure safe, efficient, and high‑quality virtual care operations.

This position reports to a supportive, highly collaborative Director of Nursing known for being personable, flexible, and leadership‑focused.

Key Programs Supported

The Virtual Command Center provides 24/7 oversight for programs such as:

• Inpatient Monitoring: Hemodynamic surveillance + continuous video observation
• Virtual Sitter Services: CNA/MA-supported video safety monitoring
• Advanced Care at Home: Hospital‑level services delivered in the patient’s home
• Additional Virtual Care Models: Telehealth coordination + emerging clinical innovations

Team Structure

• Current: 9 nurses , 8 CNAs/MAs
• Growth: Adding 5+ nurses and additional support staff

Key Responsibilities

Leadership & Staff Development

• Recruit, hire, and onboard virtual care nursing and support teams
• Oversee scheduling, staffing, and 24/7 operational coverage
• Provide coaching, mentorship, training, and competency validation
• Conduct routine team meetings and performance reviews

Operational Excellence

• Ensure compliance with virtual monitoring protocols and clinical workflows
• Partner with IT and Biomed to maintain equipment performance and uptime
• Oversee expenses and support budgeting/justification for operational needs
• Support new program rollout, adoption, and optimization

Quality, Safety & Compliance

• Monitor performance metrics (response times, escalation workflows, patient safety indicators)
• Maintain readiness for HIPAA, Joint Commission, and internal regulatory standards
• Lead quality improvement, LEAN initiatives, and operational redesign

Innovation & Continuous Improvement

• Rapidly implement and evaluate new virtual care initiatives
• Apply LEAN and process‑improvement principles to enhance patient experience and outcomes
• Collaborate cross‑functionally to develop scalable, future‑focused care delivery models

Minimum Qualifications

• Bachelor’s degree in Nursing required ; Master’s degree preferred
• Current AHA BLS & PALS certification
• Active Florida RN license
• Minimum 5 years of pediatric nursing experience
• Prior leadership experience preferred

Schedule & Travel

• Onsite Monday–Friday
• Occasional overnight/weekend admin call coverage
• Periodic travel to partner locations as needed

Benefits (Partial List)

• Medical, Dental, Vision
• Paid Time Off & Volunteer Time Off
• Retirement plan with employer contribution
• Tuition reimbursement
• Disability & Life Insurance
• Paid vacations + adoption assistance
• Relocation Assistance available
• Sign-on bonus

About Us

Pivotal Placement Services is a national healthcare recruitment firm specializing in clinical and leadership roles across the U.S. We proudly serve as an Equal Opportunity Employer and partner with top-tier healthcare organizations committed to innovation, patient experience, and professional growth.

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